Bhubaneswar, October 10: The 24-day ‘Yatri Seva Abhiyan’, a passenger outreach programme, organised by the Airports Authority of India (AAI) concluded at Biju Patnaik International Airport, Bhubaneswar concluded on Saturday with a renewed focus on improving passenger convenience, accessibility, service standards and travel experience.

During the four-week long nationwide campaign, officials under the direct supervision of airport Director Prasanna Pradhan scrutinised 18 parameters including cleanliness, seating facilities, signage and staff behaviour by interacting with passengers.

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As part of the nationwide drive - from September 17 to October 10 - dedicated efforts were undertaken by AAI officials, frontline staff and airport stakeholders to strengthen passenger services, improve essential amenities and make every Yatri’s journey smoother, more convenient and welcoming throughout the campaign.

From cleanliness and hygiene initiatives to accessibility checks, passenger assistance, drinking-water facilities, signage, flight information systems and digital services, the campaign focused on reviewing key passenger touchpoints and identifying opportunities for improvement. Special attention was also given to passenger feedback, grievance redressal and the timely resolution of service-related observations, said Pradhan.

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The active participation and coordination of airport stakeholders played a vital role in the successful implementation of the campaign. Our frontline teams and Yatri Saathis continued to support passengers with care, courtesy and dedication, reflecting the spirit of Seva in every interaction.

“As Yatri Seva Abhiyan concludes today, the initiative stands as a reminder that passenger service is not merely a campaign activity but a continuous responsibility. The learnings, improvements and best practices from this campaign will serve as a foundation for sustaining service quality and strengthening the passenger experience,” said the airport director.