TCS Brings in US-Based Pontoon to Manage Staffing

TCS Overhauls Its Contract Hiring Process

In a significant move aimed at increasing transparency, IT giant Tata Consultancy Services (TCS) has hired a US-based firm to manage the recruitment of its contractual workforce. The decision fundamentally changes how TCS interacts with its numerous staffing vendors and comes at a time when the company is also undergoing workforce adjustments.

Follow our WhatsApp Channel for the latest news, alerts & updates – Don’t miss out!

A New Intermediary

The US-based firm, Pontoon Services, will now act as the sole coordinator for the more than two dozen staffing agencies that supply TCS with contract workers. Under this new system, these vendors will no longer have direct contact with TCS's internal resource management group (RMG), the team responsible for hiring and placing candidates.

How the New System Works

Going forward, all of TCS's requirements for contract workers will be posted on Pontoon's platform. Staffing vendors will submit their candidates' profiles through this portal. Pontoon will then conduct the first level of screening before forwarding the shortlisted candidates to TCS for the final selection. This process introduces an external layer of oversight into the hiring pipeline.

Goal of Transparency and Vendor Reaction

The stated goal of this change is to improve transparency in the recruitment process. However, the move has reportedly been met with dissatisfaction from the staffing vendors, who have lost their direct line of communication with the IT major. It is important to note that this new process only applies to the hiring of contract workers; TCS will continue to recruit full-time employees directly through its internal HR and campus placement programs.