Bhubaneswar, Sep 11: In a major step towards digital and citizen-centric policing, the Odisha Police has introduced 14 police-citizen services through the ‘Ama Sathi’ Unified WhatsApp Bot, enabling people to access essential police services from the comfort of their homes without having to visit a police station.
The initiative is aimed at making police services simpler, faster, more transparent, accessible and citizen-friendly. Director General of Police (DGP) Vinaytosh Mishra formally launched the services at the DGP Camp Office in Bhubaneswar today.
The ‘Ama Sathi’ WhatsApp Bot was initially launched by Chief Minister Mohan Charan Majhi on December 25, 2025, on the occasion of Good Governance Day, as part of the state government’s broader digital governance initiative. The platform is designed to bring various government services closer to citizens through WhatsApp.
The unified platform has been developed through collaboration among the Odisha government’s Centre for Modernizing Government Initiative (CMGI), State Crime Records Bureau (SCRB), Odisha Police and Meta India (WhatsApp).
As part of the state’s citizen-centric digital governance programme, 14 police-citizen services under the Home Department’s unified Odisha Right to Public Services Act (ORTPSA) platform have now been integrated with ‘Ama Sathi’. The SCRB and Odisha Police have completed the necessary technical integration to facilitate these services.
14 police services available through WhatsApp
Citizens can now access the following police services through the ‘Ama Sathi’ WhatsApp Bot:
Character certificate
Senior citizen registration
Employee verification
Report related to lost property/documents
No Objection Certificate (NOC) for loudspeaker permission
Tenant/Paying Guest (PG) verification
Registration of lost property
Information and registration related to missing persons
Complaint registration
Verification for employment of domestic help/employees
Permission for events and demonstrations
Permission for processions/protests
Obtaining a copy of an FIR
Obtaining a copy of the Final Form related to road accidents, stolen vehicles and theft cases
How to Use ‘Ama Sathi’
Using the service is designed to be simple and convenient.
Step 1: Send “Hi”
Save the ‘Ama Sathi’ WhatsApp number 9437292000 on your mobile phone and send a “Hi” message.
Step 2: Select a Service
After choosing the preferred language, the available police services will appear on the screen. Select the service you require.
Step 3: Submit Information and Documents
Provide the necessary information and upload the required documents through WhatsApp, depending on the service selected.
Step 4: Submit the Application
Once the required information and documents are submitted, the application will be forwarded to the concerned police office or authority. The applicant will receive a reference or application number.
Step 5: Track the Application
The reference or application number can be used to check the status of the application through WhatsApp.
Step 6: Receive Digital Documents
For services that provide digital documents, approved certificates or documents can be received directly through WhatsApp after the process is completed.
