New Delhi, Dec 6: Amid massive disruptions caused by IndiGo’s widespread flight cancellations, the civil aviation ministry on Saturday directed the airline to complete all ticket refunds for cancelled flights by Sunday evening.
The ministry also instructed IndiGo to ensure that all baggage separated from passengers is returned within the next two days.
The directive came a day after IndiGo — the country’s largest carrier — cancelled over 1,000 flights, marking the fifth consecutive day of turmoil for travellers. The ministry warned that any delay or failure in processing refunds will result in immediate regulatory action.
According to the ministry’s statement, the refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday.
IndiGo, in a post on X, assured passengers that refunds for recent cancellations would be issued automatically to the original mode of payment.
The airline added that it is offering a full waiver on cancellation and rescheduling fees for bookings scheduled between December 5 and December 15, 2025.
In a related development, Air India announced on Saturday that it has already been controlling fares on domestic routes. This clarification followed the Ministry of Civil Aviation’s decision to impose a temporary cap on airfares to curb steep price hikes triggered by the ongoing aviation sector disruptions.
Air India stated that it has been proactively capping economy class fares on all non-stop domestic flights since December 4.
“Air India & Air India Express clarify that, since 4 December, economy class airfares on non-stop domestic flights have been proactively capped to prevent the usual demand-and-supply mechanism being applied by revenue management systems,” the airline spokesperson said.
