Bhubaneswar, July 19: The Odisha government has declared that the promotion of revenue officers will now be based strictly on performance metrics powered by Artificial Intelligence (AI), eliminating the scope for lobbying, favoritism, or undue influence.
During the meeting with revenue officers today, Deoranjan Kumar Singh, Additional Chief Secretary of the Revenue and Disaster Management Department, informed that future evaluations of an officer will be driven by objective, data-backed parameters.
“AI will assess your work, quantify it through clear performance indicators, and assign ratings on a scale of 1 to 5. These scores will directly impact your promotion prospects,” Singh said.
AI-Driven Accountability
Moving beyond the traditional Confidential Character Reports (CCRs), the new framework will integrate AI-generated analytics and public feedback to evaluate officers. Regular underperformance may lead to career stagnation, officials confirmed.
The initiative is part of a broader push to instill transparency and accountability in state administration, using technology to replace subjective evaluation practices.
Public Feedback to Play Key Role
Singh emphasized that officers must align their self-perception with ground realities.
“There is often a wide gap between how officers view their performance and what the public experiences. Complaints of delays, apathy, and misconduct are too frequent to ignore,” he observed.
He also cited recurring grievances about malpractice in registration offices, where citizens allegedly face harassment, delays, and demand for bribes.
“In some offices, people feel nothing moves unless they beg or pay. That culture must stop,” Singh warned.
Call for Discipline and Ethical Conduct
Reiterating the government’s commitment to citizen-centric governance, Singh urged officers to:
- Maintain punctuality
- Respond earnestly to public grievances
- Uphold ethical standards
- Transition from bureaucratic gatekeepers to service-oriented professionals
