Bhubaneswar, Sept 12: After Citizen Police and the Sahayata app, Odisha Police has taken another step towards digital policing with ‘Ama Sathi’, a unified WhatsApp-based service that allows citizens to access 14 police-citizen services without visiting a police station or concerned office.
The service was launched by Chief Minister Mohan Charan Majhi on December 25, 2025, on the occasion of Good Governance Day. It is now formally available to the public.
According to DGP Binayatosh Mishra, the initiative has been introduced to make police services more simple, faster, transparent and citizen-centric.
14 Police Services on WhatsApp
‘Ama Sathi’ functions as a 24-hour digital assistant. Citizens can submit required information and documents through WhatsApp and track the status of their applications. For services offering digital documents, approved documents can also be received through WhatsApp.
The 14 integrated services include:
Character certificate
Senior citizen registration
Employee verification
Report related to lost property/documents
NOC for loudspeaker permission
Tenant verification
Lost property registration
Missing person information and registration
Complaint registration
Verification of employees/domestic help
Permission for events and demonstrations
Permission for rallies/protests
Copy of FIR
Final form copies related to road accidents, stolen vehicles and theft cases
How to Use ‘Ama Sathi’?
Citizens can save the Ama Sathi WhatsApp number: 9437292000 on their mobile phones and send “Hi”. They can then follow the instructions provided on WhatsApp and access the required service.
The unified WhatsApp bot has been developed through a collaboration involving the Odisha Government’s Centre for Modernising Government Initiative (CMGI), the State Crime Records Bureau (SCRB) and Meta India (WhatsApp).
The initiative aims to bring police-citizen services closer to people by allowing them to access several essential services from home, without the need for repeated visits to government offices.
