IndiGo Passenger's Viral Video Raises Questions About Airport Weighing Machines

An IndiGo passenger's recent experience at Chandigarh Airport has raised concerns about the accuracy and reliability of baggage weighing scales. Daksh Sethi, a frequent flyer, shared a video on social media that quickly went viral, showing a significant discrepancy in the weight readings for the same bag at two different check-in counters.

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Sethi was flying from Chandigarh to Delhi on January 30th, 2025, when he noticed the inconsistency. He recounted the incident on Instagram, stating, "Same bag, two counters, two different weights. A 2.3 kg difference!" He expressed concern that it may have been manipulation and questioned whether this was a rare occurrence or a system failure.

Sethi's video sparked a wave of reactions from fellow travelers, many of whom shared similar experiences and concerns about having to pay extra baggage fees due to inaccurate weight readings. Several users commended Sethi for highlighting the issue without resorting to shaming the airline or its staff.

In response to the incident, IndiGo issued a statement acknowledging the concern and clarifying that the weighing scales are calibrated and maintained by the airport operator. They assured Sethi that his feedback had been shared with the relevant team and emphasised their commitment to providing a transparent travel experience.

This incident has brought to light the importance of accurate and reliable baggage weighing systems at airports. Passengers rely on these systems to ensure compliance with baggage allowances and avoid unexpected fees. Any discrepancies can lead to inconvenience, and a loss of trust in the system.

Airport authorities and airlines need to work together to ensure that baggage weighing scales are properly calibrated and maintained. Regular inspections and audits should be conducted to identify and rectify any discrepancies. Clear communication with passengers about baggage allowances and weighing procedures is essential to avoid confusion and bad flying experience.