TP Central Odisha Distribution Ltd celebrates 1st anniversary of its operations in Odisha

Bhubaneswar, June 2: Tata Power’s TP Central Odisha Distribution Ltd. (TPCODL) today celebrated the completion of the first year of its successful operations in Odisha. Since its acquisition a year ago, TPCODL has consistently presented sustainable, affordable and innovative energy solutions to its customers in Odisha. As India’s largest private sector power distribution company, Tata Power currently caters to a customer base of 2.6 million in five circles of Central Odisha and has a total customer base of 9 million across the entire state. Since its takeover, TPCODL has also replaced 2.6 lakh defective meters. The company focused on preventive & predictive maintenance activities and improved reliability of power supply. During this period, the company undertook several customer-centric initiatives such as the setting up of five customer care centers, including two All-Women Customer Care Centre at Cuttack and Puri. Besides this, it also introduced a new bill format for customers, offered cash backs, allowed paying the bill via-wallets like Amazon Pay, Paytm or PhonePe and launched the “Pay & Win” contest for customers using other digital payment methods to pay their monthly power bills with zero arrears. These initiatives not only increased the online collection of the bills by 103 % but also indicated a high success rate in resolving customer complaints in the first attempt. On the one-year milestone, Sanjay Banga, President – T&D, Tata Power, said, “We are extremely thrilled to celebrate our maiden year of the Odisha Distribution. Given Tata Power’s track record of success and its expertise in the distribution business, we will continue to stay committed to providing reliable, affordable and quality power supply along with a superior customer service in Odisha.”