Bhubaneswar, May 12: Newly-appointed Chief Executive Officer (CEO) of the Bhubaneswar Smart City Limited (BSCL) and Commissioner Bhubaneswar Municipal Corporation (BMC) Sanjay Kumar Singh visited the 24X7 Call Centre of 1929 this evening and reviewed its functioning.
The CEO and BMC Commissioner wanted to know about the numbers of work stations engaged for incoming calls, outgoing calls and consultation with the doctors. He was briefed that there are 25 work stations currently engaged for incoming calls, outgoing calls and doctors’ consultation at the Call Centre.
After learning about the call pressure and people’s increasing dependency over the 24X7 Call Centre of 1929, the CEO and BMC Commissioner directed to add another five work stations. He also directed that resting facility to be developed for the doctors and Call Centre executives. As per his advice, there will be two different rooms for ladies and gents, respectively inside BSCL office, which will be functional from tomorrow.
The CEO and BMC Commissioner emphasized on improving the functioning of the call centre on the basis of feedback received from people. He advised that there should be minimal call drops and the Call Centre should try to help all who are calling for help.