Bhubaneswar: After Chief Minister Naveen Patnaik said he would personally interact with visitors at police stations over the phone to get feedback on police response and their conduct under the ‘Mo Sarkar’ initiative, the Odisha police on Friday imparted training to police officials for successful implementation of the programme.
The Chief Minister will directly call complainants from October 2 to inquire about police response and conduct at police stations.
The workshop was organised to train master trainers on how to deal with citizens who go to police stations to lodge complaints and how to take feedback from them about their experience as part of the ‘Mo Sarkar’ initiative.
“In today’s programme officers will be trained on response mechanism at police stations and behavioural attitude of police personnel as part of the ‘Mo Sarkar’ project,” informed Odisha Director General of Police (DGP) B K Sharma briefing media.
Sharma explained that by soft skills police personnel will be trained on their behavioural approach towards a complainant visiting a police station, how to register the complainant’s complaint and early disposal of cases. They will also be trained on a new mechanism for collecting feedback from common citizens.
To make police officials more accountable, telephone number and other details of the complainants visiting a police station will be recorded on the Crime and Criminal Tracking Network and Systems (CCTNS) and a feedback on their experience at the police station will be recorded on a scale of 1:5 through a call from the call centre, said Sharma after attending a workshop.